FOR CLASSES AND WORKSHOPS
AT THE CAVE & CANYON PRIVATE STUDIO
We understand that life throws curve balls every once in awhile and plans need to change. Because of this our cancellation policy is:
Cancellation more than 7 days before class start date: exchange or full refund to original payment method
Cancellation less than 7 days to 48 hours before class start date: exchange for future class of equal or lesser value.
Less than 48 hours: No refunds or exchanges
If you need to cancel or change your booking please do so by replying to your class confirmation or reminder email. Your request will be time stamped to the time when your email was sent, not the time we read the email.
If you fail to show up to a class, no credit is offered and there are no make up classes.
You are always welcome to send a friend or family member in your place if you are unable to attend.
There are no exceptions to our policy due to weather, illness, traffic etc.
It is the guest’s responsibility to be aware of the date and time of a class, a courtesy and confirmation email will be sent to remind guests of an upcoming class; but, we are not responsible if you do not receive the email, or it goes to the spam folder.
Please consider our classes and workshops “events”. If you failed to show up to a event, such as a concert you cannot get a credit back from the concert venue, no matter the reason. Please think of our classes the same way!
For the 6 week courses: We highly recommend that you determine your availability prior to registering. It is a consecutive series so that you can build upon the previous week and make a leap in skill. Our 48 hour cancellation policy is in effect for Day 1 of the course, once the series begins we cannot offer a refund or credit towards another class.
Occasionally it may be necessary for us to cancel a class or workshop. We will do everything we can to give you as much notice as possible. When this occurs, we will re-book you into another class of your choice.